{"id":14445,"date":"2026-09-13T22:50:44","date_gmt":"2026-09-14T03:50:44","guid":{"rendered":"https:\/\/clientespolux.online\/tiendapolaris\/?page_id=14445"},"modified":"2026-09-13T22:58:35","modified_gmt":"2026-09-14T03:58:35","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/clientespolux.online\/tiendapolaris\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14445\" class=\"elementor elementor-14445\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-527a42f7 e-flex e-con-boxed e-con e-parent\" data-id=\"527a42f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-507edf6d color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"507edf6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"497\" data-end=\"545\"><strong data-start=\"497\" data-end=\"545\">Conforme al D.S. N.\u00ba 011-2011-PCM \u2013 INDECOPI<\/strong><\/p><p data-start=\"547\" data-end=\"753\">En Tu Tienda Polaris, estamos comprometidos con la satisfacci\u00f3n de nuestros clientes. Si deseas presentar un <strong data-start=\"656\" data-end=\"667\">reclamo<\/strong> o <strong data-start=\"670\" data-end=\"679\">queja<\/strong>, puedes hacerlo a trav\u00e9s del presente <strong data-start=\"718\" data-end=\"752\">Libro de Reclamaciones Virtual<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69c2f8e elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"69c2f8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;SIGUIENTE PASO&quot;,&quot;step_previous_label&quot;:&quot;PASO ANTERIOR&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"14445\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"69c2f8e\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Libro de ReclamacionesTu Tienda Polaris\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"14445\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-step elementor-field-group elementor-column elementor-field-group-field_4d67676 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"e-field-step elementor-hidden\" data-label=\"DATOS DEL CONSUMIDOR\" data-previousButton=\"\" data-nextButton=\"\" data-iconUrl=\"\" data-iconLibrary=\"fas fa-star\" data-icon=\"&lt;svg class=&quot;e-font-icon-svg e-fas-star&quot; viewBox=&quot;0 0 576 512&quot; xmlns=&quot;http:\/\/www.w3.org\/2000\/svg&quot;&gt;&lt;path d=&quot;M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z&quot;&gt;&lt;\/path&gt;&lt;\/svg&gt;\" ><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre y Apellidos:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Digita tus nombres y apellidos\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_b4a44f7 elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b4a44f7\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de documento:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_b4a44f7]\" id=\"form-field-field_b4a44f7\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"DNI\">DNI<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"CE\">CE<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Pasaporte\">Pasaporte<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ac062af elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ac062af\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00b0 de documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ac062af]\" id=\"form-field-field_ac062af\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Digita tu N\u00b0 de documento\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_397c9f2 elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_397c9f2\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel\u00e9fono \/ Celular:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_397c9f2]\" id=\"form-field-field_397c9f2\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Digita tu tel\u00e9fono o celular\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Solo se aceptan n\u00fameros y caracteres de tel\u00e9fono (#,-,*,etc).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo electr\u00f3nico:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Digita tu correo electr\u00f3nico\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_03a6491 elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_03a6491\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDirecci\u00f3n:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_03a6491]\" id=\"form-field-field_03a6491\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Digita tu direcci\u00f3n\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-step elementor-field-group elementor-column elementor-field-group-field_1ab5694 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"e-field-step elementor-hidden\" data-label=\"DATOS DE LA COMPRA O CONTRATACI\u00d3N\" data-previousButton=\"\" data-nextButton=\"\" data-iconUrl=\"\" data-iconLibrary=\"fas fa-star\" data-icon=\"&lt;svg class=&quot;e-font-icon-svg e-fas-star&quot; viewBox=&quot;0 0 576 512&quot; xmlns=&quot;http:\/\/www.w3.org\/2000\/svg&quot;&gt;&lt;path d=&quot;M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z&quot;&gt;&lt;\/path&gt;&lt;\/svg&gt;\" ><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_8f2b37b elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8f2b37b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFecha de compra o consumo:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_8f2b37b]\" id=\"form-field-field_8f2b37b\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_7156b71 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7156b71\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMedio de compra:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_7156b71]\" id=\"form-field-field_7156b71\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"Tienda virtual\">Tienda virtual<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Tienda f\u00edsica\">Tienda f\u00edsica<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Otro\">Otro<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_0462375 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_0462375\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMonto reclamado (si aplica):\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_0462375]\" id=\"form-field-field_0462375\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_17a8791 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_17a8791\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00famero de pedido o comprobante:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_17a8791]\" id=\"form-field-field_17a8791\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-step elementor-field-group elementor-column elementor-field-group-field_958ac5b elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"e-field-step elementor-hidden\" data-label=\"IDENTIFICACI\u00d3N DEL BIEN CONTRATADO\" data-previousButton=\"\" data-nextButton=\"\" data-iconUrl=\"\" data-iconLibrary=\"fas fa-star\" data-icon=\"&lt;svg class=&quot;e-font-icon-svg e-fas-star&quot; viewBox=&quot;0 0 576 512&quot; xmlns=&quot;http:\/\/www.w3.org\/2000\/svg&quot;&gt;&lt;path d=&quot;M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z&quot;&gt;&lt;\/path&gt;&lt;\/svg&gt;\" ><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ef99cde elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ef99cde\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de bien o servicio:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ef99cde]\" id=\"form-field-field_ef99cde\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_9e987ba elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9e987ba\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescripci\u00f3n del producto o servicio:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_9e987ba]\" id=\"form-field-field_9e987ba\" rows=\"2\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-step elementor-field-group elementor-column elementor-field-group-field_795e3cf elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"e-field-step elementor-hidden\" data-label=\"DETALLE DE LA RECLAMACI\u00d3N\" data-previousButton=\"\" data-nextButton=\"\" data-iconUrl=\"\" data-iconLibrary=\"fas fa-star\" data-icon=\"&lt;svg class=&quot;e-font-icon-svg e-fas-star&quot; viewBox=&quot;0 0 576 512&quot; xmlns=&quot;http:\/\/www.w3.org\/2000\/svg&quot;&gt;&lt;path d=&quot;M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z&quot;&gt;&lt;\/path&gt;&lt;\/svg&gt;\" ><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_0a388e8 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_0a388e8\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSelecciona el tipo de solicitud que deseas registrar:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Reclamo: Disconformidad relacionada con los productos o servicios.\" id=\"form-field-field_0a388e8-0\" name=\"form_fields[field_0a388e8][]\"> <label for=\"form-field-field_0a388e8-0\">Reclamo: Disconformidad relacionada con los productos o servicios.<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Queja: Malestar o descontento con la atenci\u00f3n al p\u00fablico.\" id=\"form-field-field_0a388e8-1\" name=\"form_fields[field_0a388e8][]\"> <label for=\"form-field-field_0a388e8-1\">Queja: Malestar o descontento con la atenci\u00f3n al p\u00fablico.<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_f68d7ba elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f68d7ba\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tescripci\u00f3n del reclamo o queja:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_f68d7ba]\" id=\"form-field-field_f68d7ba\" rows=\"2\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_a8f1fee elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a8f1fee\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPedido del consumidor:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_a8f1fee]\" id=\"form-field-field_a8f1fee\" rows=\"2\" placeholder=\"Indicar qu\u00e9 soluci\u00f3n solicita\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-step elementor-field-group elementor-column elementor-field-group-field_81cbd06 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"e-field-step elementor-hidden\" data-label=\"FECHA Y FIRMA\" data-previousButton=\"\" data-nextButton=\"\" data-iconUrl=\"\" data-iconLibrary=\"fas fa-star\" data-icon=\"&lt;svg class=&quot;e-font-icon-svg e-fas-star&quot; viewBox=&quot;0 0 576 512&quot; xmlns=&quot;http:\/\/www.w3.org\/2000\/svg&quot;&gt;&lt;path d=&quot;M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z&quot;&gt;&lt;\/path&gt;&lt;\/svg&gt;\" ><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_65156ec elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_65156ec\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFecha de registro:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_65156ec]\" id=\"form-field-field_65156ec\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_2a894fb elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2a894fb\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFirma del consumidor:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Declaro que los datos consignados son verdaderos y constituyen mi manifestaci\u00f3n de voluntad, \" id=\"form-field-field_2a894fb-0\" name=\"form_fields[field_2a894fb][]\"> <label for=\"form-field-field_2a894fb-0\">Declaro que los datos consignados son verdaderos y constituyen mi manifestaci\u00f3n de voluntad, <\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"  aceptando el registro de este reclamo o queja en el Libro de Reclamaciones de Yaniss Import. Autorizo el uso de mi informaci\u00f3n conforme a la Ley N.\u00ba 29733 - Ley de Protecci\u00f3n de Datos Personales.\" id=\"form-field-field_2a894fb-1\" name=\"form_fields[field_2a894fb][]\"> <label for=\"form-field-field_2a894fb-1\">  aceptando el registro de este reclamo o queja en el Libro de Reclamaciones de Yaniss Import. Autorizo el uso de mi informaci\u00f3n conforme a la Ley N.\u00ba 29733 - Ley de Protecci\u00f3n de Datos Personales.<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_182913e elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_182913e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAceptaci\u00f3n de datos personales:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Declaro que la informaci\u00f3n proporcionada es verdadera y acepto el tratamiento de mis datos personales conforme a la Ley N.\u00ba 29733 \u2013 Ley de Protecci\u00f3n de Datos Personales.\" id=\"form-field-field_182913e-0\" name=\"form_fields[field_182913e]\"> <label for=\"form-field-field_182913e-0\">Declaro que la informaci\u00f3n proporcionada es verdadera y acepto el tratamiento de mis datos personales conforme a la Ley N.\u00ba 29733 \u2013 Ley de Protecci\u00f3n de Datos Personales.<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ENVIAR RECLAMO<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dd2bd4 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"4dd2bd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3021\" data-end=\"3239\"><strong>Tu Tienda Polaris<\/strong> se compromete a responder tu reclamo o queja en un plazo m\u00e1ximo de <strong data-start=\"3106\" data-end=\"3125\">15 d\u00edas h\u00e1biles<\/strong>, pudiendo ampliarse excepcionalmente por un plazo similar, de acuerdo con la normativa vigente de <strong data-start=\"3224\" data-end=\"3236\">INDECOPI<\/strong>.<\/p><p data-start=\"3241\" data-end=\"3335\">Te responderemos a trav\u00e9s del <strong data-start=\"3271\" data-end=\"3315\">correo electr\u00f3nico o tel\u00e9fono registrado<\/strong> en este formulario.<\/p><h3 data-start=\"3342\" data-end=\"3365\">\u2696\ufe0f AVISO IMPORTANTE<\/h3><ul data-start=\"3366\" data-end=\"3782\"><li data-start=\"3366\" data-end=\"3545\"><p data-start=\"3368\" data-end=\"3545\">La presentaci\u00f3n de un <strong data-start=\"3390\" data-end=\"3409\">reclamo o queja<\/strong> no impide que el consumidor pueda recurrir a otras v\u00edas de soluci\u00f3n de controversias ni restringe su derecho a acudir a <strong data-start=\"3530\" data-end=\"3542\">INDECOPI<\/strong>.<\/p><\/li><li data-start=\"3546\" data-end=\"3782\"><p data-start=\"3548\" data-end=\"3782\">Este <strong data-start=\"3553\" data-end=\"3587\">Libro de Reclamaciones Virtual<\/strong> cumple con lo establecido en el <strong data-start=\"3620\" data-end=\"3656\">Decreto Supremo N.\u00ba 011-2011-PCM<\/strong>, que regula la implementaci\u00f3n y uso del Libro de Reclamaciones por parte de los proveedores de bienes y servicios en el Per\u00fa.<\/p><\/li><\/ul><h3 data-start=\"3789\" data-end=\"3818\">\ud83d\udcde CONTACTO DE LA EMPRESA<\/h3><p data-start=\"3819\" data-end=\"4029\"><strong>Tu Tienda Polaris<\/strong><\/p><p data-start=\"3819\" data-end=\"4029\">\ud83c\udf10 www.tutiendapolaris.com<\/p><p data-start=\"3819\" data-end=\"4029\">\ud83d\udce7 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3900\" data-end=\"3925\">contacto@<\/a>tutiendapolaris.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Conforme al D.S. N.\u00ba 011-2011-PCM \u2013 INDECOPI En Tu Tienda Polaris, estamos comprometidos con la satisfacci\u00f3n de nuestros clientes. Si<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-14445","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/clientespolux.online\/tiendapolaris\/wp-json\/wp\/v2\/pages\/14445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clientespolux.online\/tiendapolaris\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/clientespolux.online\/tiendapolaris\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/clientespolux.online\/tiendapolaris\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/clientespolux.online\/tiendapolaris\/wp-json\/wp\/v2\/comments?post=14445"}],"version-history":[{"count":7,"href":"https:\/\/clientespolux.online\/tiendapolaris\/wp-json\/wp\/v2\/pages\/14445\/revisions"}],"predecessor-version":[{"id":14454,"href":"https:\/\/clientespolux.online\/tiendapolaris\/wp-json\/wp\/v2\/pages\/14445\/revisions\/14454"}],"wp:attachment":[{"href":"https:\/\/clientespolux.online\/tiendapolaris\/wp-json\/wp\/v2\/media?parent=14445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}